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Shipping policy

Milena Bouquet provides FREE SHIPPING to all USA via USPS, FedEx, UPS, or other express shipping services on all flowers available on our website shipped within the lower 48 contiguous United States. To be sure your items ship FREE simply look for this statement, FREE Shipping On this Item on each product page.

To calculate your additional shipping options fees, simply add the desired items to your cart and continue to checkout. Shipping costs will be calculated during checkout based on the selected items and shipping address and shipping speed.

Deliveries are available Monday through Friday. For Saturday delivery, please see below.

Special Shipping Charges

Shipments to Puerto Rico can be arranged on a case by case basis, to check shipping to your area please email [email protected] with the complete shipping address and one of our representatives can confirm availability to your address and provide an order total with additional shipping fees for this region.

Saturday Delivery is not recommended for most weddings but may be considered under special circumstances. This option is not available on our website, so if you require Saturday delivery please call and speak to a customer service representative. Saturday deliveries will be charged an additional $25 per box.

Tracking Your Order

Your order can be tracked through the My Account page. Shipments typically begin 24-72 hours prior to your delivery date, if you do not see ordering tracking links please check back closer to your scheduled delivery date.

Receiving Your Shipment

For Fresh Flowers

Our flowers are shipped from a network of well over 20+ farms in Ecuador. Because of this, it is possible that you will receive one box from one shipping carrier (i.e. FedEx) and another box from another shipping carrier (i.e. UPS) in the same day. Please see the Tracking Your Order information above to learn how to check on your entire order. The flowers may arrive in multiple boxes. We recommend caring for your flowers as soon as possible! Please follow our Flower Care & Preparation guide for each flower type you are receiving. Milena Bouquet highly recommends that our customers (or a representative) be present for delivery. A signature may be required at the time of delivery, which is up to the discretion of the driver at the time of delivery. Milena Bouquet is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, FedEx/UPS or other shipping delays, delays as a result of Customs and Agricultural inspections, or other acts of nature.

Milena Bouquet provides a Quality Guarantee on all products. This does not, however, include free return shipping nor does it guarantee shipping dates or times. Please visit our Quality Guarantee policy page if you have any questions.

For Preserved Flowers

Our products are made with 100% premium roses and foliage from Ecuador. We cut them fresh and immediately preserve them, freezing a moment in time.
Ecuadorian roses are famous throughout the world for their vivid color, head size and vase life.

  •  Preserved flowers don't  need water! It's best to keep them in a dry place.
  •  Prolonged sunlight will slowly  cause the color to fade.
  •  Better to keep them out of the sun.
  •  Gently remove dust from  the petals and foliage  with a small brush.

Read this Guides About:

Unpacking your Bouquet

Attaching Holder To Your Bouquet